Frequently asked questions

Booking

How do I buy a ticket?

Either you buy only a campsite ticket and come with your own tent or you rent a tent from us, you will receive a voucher on your e-mail address. Come with that voucher at the camping reception and someone will escort you to your accommodation and make sure everything is to your liking. Don`t forget that regardless of the type of accommodation chosen you still need to buy a campsite ticket

Do i need a festival ticket next to a camping ticket?

Yes, the voucher does not give you access to the festival or the festival camping. You will need to buy a valid ticket through the festival ticket shop. You can find every information about the costs here

My personal things will be safe?

We will have specially designed and secured lockers, so you can keep your things safe. Also, a security patrol will be there during the night.

Can I charge my phone and laptop?

Yes, you can. We will have special places designed for you to charge your phone and laptop. Don`t worry, it`s free.

How can I book accommodation?

Booking accommodation at Dimansions Resort is very easy:

  1. Choose the accommodation you would like to rent for the festival weekend. Add everything you want to rent to your shopping cart.
  2. Pay in advance via the various payment options and receive a confirmation e-mail with your accommodation ticket.
  3. Take your ticket to the Dimansions campsite and start your weekend without a care!

Can I still rent accommodation at the festival or the Dimansions campsite?

No, this is only possible in advance online.

Do I need a separate festival ticket and/or camping ticket?

Yes, everyone booking accommodation must have a weekend + campsite ticket. These can be ordered via Dimansions.ro

Can I book accommodation for one person?

You can! There is accommodation for 1 or 2 persons

Can several types of accommodation be placed in one order?

Yes, that’s possible! In addition, we work with a ‘pick your place’ system. So if you want to stand next to each other, you will get the option of booking your own spot four weeks before the festival (so not when booking) on the floor plan. You can then choose to book your accommodation next to each other.

Why did I not receive a confirmation e-mail?

As soon as your order has been completed and the payment has been made, you will receive a confirmation e-mail within 24 hours which includes your accommodation ticket. Also check your unwanted e-mail/spam. If you have not yet received an e-mail, drop us a line at support@festitribe.com

Is the price per accommodation for the whole duration of the festival?

Yes, all prices mentioned on our booking page are for the whole duration of the festival.
So from Thursday 5 September at 1800 pm to Monday 8 September 2019 at noon.

But please pay attention! The ticket for the festival and/or the campsite is not included in the booking of an accommodation!

Do I have to put up and break down my accommodation myself?

No, putting up and breaking down the accommodation is included in the price. All prices include VAT.

PLEASE NOTE! The ticket(s) for the festival and/or the Dimansions festival and campsite are not included in the booking price for accommodation!

About Dimansions Camping

When will the camping area be open?

From 14th June 2019, at 12:00 until 17th June 2019, at 12:00

If I have a question, where should I ask for help?

Even if you speak English, Hungarian or Romanian you can ask for help at diMANSIONS – Hit Music Festival camping reception or you can ask any camping volunteer for guidance.

Do i need my identification document?

According to the Romanian Law, everybody is required to have an ID card, so it is necessary to take it with you.

Can I set a fire?

No, you cannot.

Can I bring an electricity generator?

No, you cannot. Also stoves and barbecues are prohibited in the camping area.

Where is the camping situated and what can i find inside?

The Camping is situated in a green oasis at about 10 min walk from the festival area. In terms of facilities, you will find showers, toilets, lockers, a chill zone, breakfast zone, customer service point and many more! The coffee is on us, every morning!

Can I take my pet to the Dimansions Resort?

Unfortunately, animals are not allowed in the camping area.

Can my friends drop in?

Yes, no problem! If your friend(s) also have a weekend + campsite ticket. As the Resort is part of the normal campsite, it is freely accessible for everyone with a campsite ticket.

Can I take my own tent and put it in between the accommodation at the Resort?

No, this is not allowed as the Resort is traced out and built up in advance. It is therefore not possible to put up your tent in between the others.

Can I have my accommodation moved to a different spot at the campsite?

No, this isn’t possible.

Where at the campsite is the accommodation?

Your accommodation is set up at the Dimansions festival campsite of the festival, but at a ‘premium’ location. The accommodation is central with regard to the showers, WCs and the festival site. Upon arrival, you can check in at the reception of the Dimansions Resort. Our hosts will welcome you and take you to your accommodation. During the check in we will look together with you whether everything is according to your wishes.

Arrival

Can I enter with a car in the camping area?

No, you are not allowed to enter with any vehicle in the camping area. You will be able to leave your car in our special parking spaces near the festival or the camping area.

Can I call someone if I can’t find the Resort?

Of course! A week before the start of the festival we will send you an information e-mail with the contact information of the Resort staff on the spot.

What are the check in times?

You can check in at the following times:
-Thursday from 6 pm to 10 pm
-Friday from 2 pm to 11 pm
-Saturday from 9 am to 10 pm
-Sunday from 9 am to 5 pm
-Monday everyone must leave the campsite before noon.

Should I take a printed version of my accommodation ticket with me?

It can be a printed version or show it on your smartphone. The accommodation ticket is scanned at the reception of the Resort.

Where should I go upon arrival?

A few days before your trip to the Dimansions campsite you will receive a separate e-mail with extra information about your accommodation. You can check in at the reception of the Rebirth Resort upon arrival.
Our hosts will welcome you and take you to your accommodation. During the check in we will look together with you whether everything is according to your wishes.

Departure

When do I have to check out?

Check out times:
-Thursday from 6 pm to 10 pm
-Friday from 9 pm to 10 pm
-Saturday from 9 am to 10 pm
-Sunday from 9 am to midnight
-Monday by noon
If you want to check out outside these times, make an appointment with the reception of the Dimansions Resort.

How can I get back my lost items?

Send a message via chat or send an e-mail to support@festitribe.com to ask whether we have found your lost items. We are not liable for losing your personal belongings.